About
Curating scents that embody elegance and allure
About Us
AT AURA LUXE, OUR PASSION LIES IN CURATING EXQUISITE FRAGRANCES THAT TRANSPORT YOU TO REALMS OF ELEGANCE AND LUXURY. WITH A COMMITMENT TO QUALITY AND CUSTOMER SATISFACTION. OUR GOAL IS TO PROVIDE YOU WITH A LUXURIOUS AND MEMORABLE PERFUME EXPERIENCE. EXPLORE OUR RANGE AND DISCOVER THE ESSENCE OF LUXURY IN EVERY BOTTLE!
Shipping Infomation
Where do you deliver to?
We deliver worldwide. Cost of shipping is calculated at checkout. Cost may vary depending on the weight of shipments and location of delivery.
Delivery estimate
Locations:
Ogun: 1-2 Working Days
Lagos : 3-5 Working Days
Other parts of Nigeria : 5-7 Working Days
Refunds And Returns
Refunds & Retuns
At Aura Luxe, we value your satisfaction and trust in the quality of our products. However, we recognize that sometimes things don’t go as planned. In such cases, we offer refunds or exchanges under the following circumstances for damaged (at the point of delivery) or lost parcels:
Damaged Parcels :
* Inspect your parcel immediately upon arrival.
* Report any damage within 48 hours of receipt via phone, WhatsApp, or email.
* Provide clear photos of the damage and details of the affected items.
* Upon verifying your claim, we will:
* *Arrange for a replacement item to be sent.*
* *Issue a full refund for the damaged item(s) if a replacement is unavailable.*
Lost Parcels :
* If your parcel is lost in transit, we will notify you promptly as soon as we become aware of it.
* An investigation will be initiated immediately.
* If the parcel remains unfound within 5 working days of our notification, we will:
*Issue a full refund for the lost parcel and its contents.*
Exclusions :
Refunds or exchanges are not available for:
* Change of mind purchases.
* Items damaged after delivery due to misuse or wear and tear.
* Incorrect address details provided at checkout.
* Unclaimed parcels.
Refund Processing:
* Refunds are processed to the original payment method.
* Allow 3-5 business days for the refund to reflect in your account.
Contact US
For any inquiries about our Refunds Policy, contact us by:
WhatsApp and Phone: +2348141726878
Email: Auraluxe418@gmail.com
We are dedicated to resolving any issues promptly and to your satisfaction.
Thank you for choosing aura.luxeco
